Terms & Conditions
Scope and validity of the terms and conditions
These general terms and conditions and ordering terms and conditions (hereafter the Conditions) of e-store of Aqualand OÜ (hereafter the Seller) shall be valid for all parties (hereinafter the Purchaser) who use the online store at (hereinafter the e-Store), order goods and services (hereinafter the Goods) in the e-Store by entering into a contract of purchase and sale (hereinafter the Sales Contract) in order to purchase Goods in the e-Store.
By accepting these Conditions, the Purchaser confirms that they have read the terms of the Sales Contract, agree to them and will follow them.
Purchasing Goods and placing orders in the e-Store
Shopping cart and placement of orders.
You may change the quantity of the Goods in your
shopping cart. In the shopping cart, you can also select products and services
that complement the Goods you have chosen by clicking on ‘Display complementary
products’. Select a suitable delivery option for your order. More information
on the delivery option will be asked later on the ‘Placement of Orders’ page.
Please read the purchasing conditions of the e-Store and if you agree to these,
please confirm this by ticking a box in front of the Conditions.
2.6 Right of withdrawal
2.6.1. The Purchaser has the right to withdraw from the Sales Contract entered into in the e-Store without providing a reason within 14 days.
2.6.2 The term for withdrawal expires 14 days after the day when the Purchaser or a third person who is not a carrier and has been appointed by the Purchaser has physically obtained possession of the Goods.
2.6.3. In order to exercise the right of withdrawal, the Purchaser must notify the Seller of their decision to withdraw from the Sales Contract in a written application and submit it in the Seller’s store or send it by e-mail.
.6.4 Absence of right of withdrawal
The Purchaser has no right to withdraw from the Sales
a. the Goods were delivered to the Purchaser in sealed packaging, are not suitable for returning due to health protection or hygiene reasons and were opened after delivery (e.g. headphones, epilators, electric razors, etc.);
b. the Goods in question are an audio or video recording or computer software in a sealed package. Neither is it possible to return SIM cards, starter kits and membership cards if the packaging has been opened after delivery;
c. the object of the Sales Contract is a gift card and its unique code has already been used.
2.6.5 Withdrawal from Sales Contract
a. Upon withdrawal from the Sales Contract, Aqualand
OÜ will reimburse to the Purchaser all the payments received from the Purchaser
under the Sales Contract, including the delivery costs (apart from additional
costs arising from the Purchaser’s preferred delivery method which differ from
the cheapest and most common method of delivery offered by Aqualand OÜ), without
delay, but no later than 14 days after the day on which the Seller learned of
the Purchaser’s decision to withdraw from the Sales Contract.
b. Aqualand OÜ will refund the aforementioned sums using the same payment method that the Purchaser used to make the payment unless the Purchaser proposes an alternative method of payment. Such refunds do not entail any additional service or other costs for the Purchaser.
c. The Purchaser must return the Goods to Aqualand OÜ without delay, but no later than 14 days after they notified Aqualand OÜ of their withdrawal from the Sales Contract. The Goods may be returned to the nearest HairPartner store. The deadline is met if the Purchaser returns the Goods being the object of the Sales Contract before the end of the 14-day period.
d. The Seller has the right to refuse to provide any refunds until the Seller has received the Goods being the object of the Sales Contract or the Purchaser has provided the Seller with proof of having sent back the Goods, whichever occurs first.
e. If the Purchaser wants to avoid compensating for the decrease in the value of the Goods, the Goods must be used and tried in the manner as it can be done in an ordinary store and the Goods must be returned in their original packaging and in their entirety (all of the items included in the product packaging must be present along with any gifts related to the Sales Contract). If the Purchaser uses the Goods more than it is necessary in order to ascertain the nature and functioning of the Goods or does not return the Goods in their original packaging and in their initial full set, the Purchaser is responsible for the decrease in the value of the Goods.
f. Direct costs of returning the Goods must be covered by the Purchaser.
g. If the condition of the Goods that are to be returned has worsened, the Purchaser is responsible for the decrease in the value if they have used the Goods for a purpose other than that necessary for ascertaining their nature, qualities and functioning. In order to ascertain the nature, qualities and functioning of the Goods, the Purchaser may only handle and use the Goods to the extent that is usually allowed in store.
h. Aqualand OÜ has the right to submit claims arising from the decrease in the value of the Goods against the Purchaser no later than within one month of receiving the returned Goods.
i. If the Purchaser has used or tried the Goods being returned in any other manner than that usually permitted in a store or has used the Goods more than it is necessary in order to ascertain the nature, qualities and functioning of the Goods, the Purchaser is responsible for the decrease in the value of the Goods and the Seller has the right to deduct this amount from the purchase price subject to payment. If the Purchaser does not agree to the decrease in the value as indicated by the Seller, the Purchaser has the right to address an independent expert in order to establish it. The costs of an independent expert shall be paid by the party whose position did not prove to be substantiated. If it is impossible to find out such a party, the costs related to the expert assessment shall be divided between the Purchaser and the Seller in equal parts.
3.1 The Seller shall ensure the protection of the
Purchaser’s data, including their personal data, and the use of the data in
line with the procedure prescribed by the terms of the . The Purchaser confirms that they have read and agree to the terms of the
personal data) without the consent of the Purchaser to the extent necessary for
the use in the e-Store, the performance of the Sales Contract or for ensuring
the performance of the Sales Contract. Based on the above, the Seller is,
without the Purchaser’s separate consent, also entitled to: send the Purchaser
notices related to the use of the services in the e-Store, including such
notices that are in the interests of the security of the e-Store users; to store
the data on the orders of the Purchasers who have logged in the e-Store for the
purpose of their better service and the verification of transactions,
including, within reasonable time limits, the data on the orders that the
Purchaser did not place during a session.
3.3 The Purchaser is entitled to withdraw their consent for the use of their data for marketing purposes at any time by sending a corresponding e-mail to the Seller, or to decline further direct marketing offers by following the instructions in a direct marketing offer sent to their e-mail address.
4.1 The Purchaser is entitled to file complaints with
the Seller with regard to non-conforming (defective) Goods over a period of two
(2) years from the date of their handover. A complaint has to be filed without
delay but no later than within two (2) months from detecting a defect of the
Goods. Upon detecting a defect, the Purchaser has to take reasonable measures
for the preservation and protection of the Goods, including not to use the
defective Goods if this would further deteriorate the condition of the Goods.
4.2 If the Goods do not conform to the terms and conditions of the Contract, the Purchaser may exercise the legal remedies provided for in law, including to request the repair or replacement of the Goods or to withdraw from the Sales Contract and to return the non-conforming Goods.
4.3 Antista AS shall not be liable for the following: for the deterioration of/damage to the Goods by the fault of the Purchaser, for the defects caused by the irregular use of the Goods and for the normal wear and tear resulting from the regular use of the Goods.
4.4 If the Seller or the manufacturer has granted warranty against defects to the Goods, the warranty conditions in written form shall be delivered to the Purchaser along with the Goods and/or shall be made electronically available in the e-Store.
4.5 The Purchaser has to keep the purchase documents (invoice, contract, etc.) that verify the purchase of the Goods from the Seller’s e-Store for the resolution of possible later problems. The Seller/customer service assistant has the right not to resolve the problem if a purchase document is missing.
5.1 The images of
products have illustrative purpose.
5.2 The prices and availability of the Goods may change without advance notice. In connection with the former, Antista AS reserves the right to cancel the sales transaction and to refund the money to the Customer’s bank account within a reasonable time.
5.3 The e-Store of HairPartner reserves the right to cancel the sales transaction if one of the following Goods-related problems has occurred: human error in entering the price or technical error in the system (e.g. if a hairdryer worth EUR 100 is sold for EUR 10, this is an obvious error. And therefore we assume that the Purchaser would understand that this is an error and the product will not be sold at that price).